My Workplace App

Project objective
Integrate Telstra applications into a responsive, cross-platform app, enabling Telstra employees to access vendor apps and process bookings seamlessly from any device, at any time, and from any location.

UX deliverables
Process Map, Site Map, User Research Findings and High-Fidelity Prototype

Technology
React on SAP

Solution Overview

Telstra employees now have an improved and scalable application that consists of;

  • Seamless integration between the My Workplace app and various vendors

  • Personalisation based on users preference

  • Real-time updates and information on availability and bookings

  • Cohesive visual design that aligns with the company’s new brand identity

  • Bookings on-the-go providing Telstra employees with flexibility, convenience, and control

All while the app design ensures scalability to adapt to future needs and integrate additional functionalities or vendor apps as required.

The app is now accessible on various devices (mobile, tablet, desktop) to ensure that employees can use it anytime, anywhere.

The Process

This engagement has involved…

20+ extensive Design Thinking workshops to define homepage content, list of applications, booking process, accounts & personalisation, log-in experience, feedback management, deep-linking behaviour.

1 User Survey to validate design assumptions

50+ UI Screens designed and ready for development

Impact

Centralised access reduces the need to switch between different platforms, saving employees time while reducing costs associated with managing multiple platforms and interfaces.

Overall, the new solution offers substantial business value by improving efficiency, engagement, and satisfaction among employees.

Learn more about Telstra ↗️

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