Work Order Management

Project objective
Enhance the process for site maintenance workers when executing Work Orders to improve overall productivity and streamline operational workflows.

UX deliverables
Journey Map and Prototype

Technology
SAP Fiori on BTP

Solution Overview

Site maintenance workers now;

  • have an adequate tool to manage workload, and prepare for unforeseen complications

  • have clarity on the communication channels

  • can perform tasks that meets safe work conditions

  • can enable diagnosis of issues by viewing detail or maintenance histories

The web app solution ensures the workers can use this on the go, in the site or in the office by being available on various device sizes.

The Process

In a cross-functional team, I led the design thinking workshops to;

  • identify user personas behaviours, needs and frustrations

  • mapped out the current process for executing WO to understand areas where user has the most pain points which provided the most value add in terms of improving efficiency

  • The UI solutions were tested against the end-users to test the new digital process as well as other areas that we could work on prior to rolling the project out

Organisational Impact

The streamlined process empowers site maintenance workers with the tools and information they need to excel in their roles.

They are now better equipped to handle tasks with precision and foresight. Enhanced communication channels reduces misunderstanding and delay, tasks are performed under safe conditions and issues can be diagnosed using detailed maintenance histories.

Moreover, workers has flexibility to access critical information and perform their duties regardless of their location which led to efficient operations, higher productivity and a safer working environment, ultimately driving the organisation toward greater operational improvements.

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